Last updated: October 10, 2025
Service Provider: Business Name: Di11a. Email: contact@di11a.com. Payment Processor: Paddle.
1. Consumer Right to Cancel
If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.
To cancel your order, you must inform Paddle of your decision. To ensure immediate processing, please do so by contacting us here. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.
Subscription Plans Covered: ProHustler Monthly: $19 USD per month and ProHustler Annual: $199 USD per year.
2. How to Request a Refund
Step-by-Step Process: 1. Send Refund Request: Email us at contact@di11a.com with the subject line "Refund Request". 2. Include Required Information: Your account email address, Order/Transaction ID (if available), Date of purchase, and Reason for refund (optional but helpful). 3. Verification: We will verify your purchase and eligibility within 24 hours. 4. Processing: Approved refunds are processed within 3-5 business days.
3. Refund Processing Details
Processing Time: We will verify refund eligibility within 24 hours of receiving your request. Approved refunds are submitted to Paddle and typically take 3–5 business days for Paddle to process; additional bank/card issuer processing may take up to 10 business days. In total, refunds may take up to 15 business days depending on payment method and region. Refund Method: Refunds are issued via Paddle to the original payment method. The timing and final credit are subject to Paddle and your bank/card issuer.
4. Refund Calculation
Fee Structure: Refund amounts are determined by Paddle and may be affected by payment processor or bank fees. We initiate refund requests via Paddle; any deductions applied by Paddle or the issuing bank are outside our direct control. If you need clarification on amounts withheld, we will help coordinate with Paddle support.
5. Non-Refundable Situations
No Refunds Available for: Requests made after the 14-day consumer cancellation window, Partial month/year refunds (pro-rated refunds), Account termination due to Terms of Service violations, Services already fully consumed or downloaded, Refunds requested multiple times for the same subscription, and Fraudulent or chargeback disputes in progress.
6. Subscription Cancellation vs. Refunds
Cancellation Policy: You can cancel your subscription anytime, Cancellation prevents future billing, You retain access until the end of your billing period, and No refund for the remaining time after cancellation. When to Request Refund vs. Cancel: Request Refund If within 14 days of purchase (Consumer right), Service doesn't meet expectations, or Technical issues prevent usage. Cancel Subscription If after 14-day cancellation window, Want to stop future charges, or need a temporary break from service.
7. Dispute Resolution
If You're Not Satisfied: 1. Contact us first at contact@di11a.com. 2. We'll work to resolve the issue within 48 hours. 3. If unresolved, you may contact Paddle support. 4. As a last resort, you may initiate a chargeback with your bank. Note: Chargebacks may result in account suspension and prevent future purchases.
8. Changes to Refund Policy
We may update this refund policy from time to time. Changes will be communicated through Email notification to active subscribers, Notice posted on our website, and Updated "Last updated" date at the top of this policy. Changes will not affect refund requests submitted before the policy update.
9. Contact Information
For refund requests or questions about this policy: Email: contact@di11a.com with Subject Line: "Refund Request" and include your account email and Paddle Order/Transaction ID (if available). We will acknowledge your request within 24 business hours. For some cases Paddle support may be able to provide additional details about processor fees and timing. Business Hours: Monday - Friday, 9 AM - 6 PM (local time).